Refund and Return Policy

1. Introduction At GalaxyStoreGH.com, we strive to provide the best products and customer service. If you are not entirely satisfied with your purchase, we’re here to help.

2. Return Eligibility

Timeframe: You have 14 calendar days to return an item from the date you received it.

Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Receipt: Your item needs to have the receipt or proof of purchase.

3. Non-Returnable Items

Items on sale

Gift cards

Downloadable software products

4. Return Process

Request a Return: Contact our customer service at [sales@galaxystoregh.com] or [+233 55 630 6802] to request a return. Provide your order number, reason for return, and any necessary details.

Return Authorization: We will review your request and, if approved, provide you with a Return Authorization Number and instructions on how to send your item back to us.

Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

Approved Refunds: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Partial Refunds: Only partial refunds are granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.

6. Exchanges If you need to exchange an item, follow the same steps as for returns. We will process the exchange once we have received and inspected the original item.

7. Contact Us If you have any questions on how to return your item to us, contact us at:

Email: [sales@galaxystoregh.com]

Phone: [+233 55 630 6802]